Downtime when a client is trying to reference my site is completely unacceptable. Downtime in the middle of the working day is completely unacceptable. Even scheduled downtime for upgrades as often as you have it is still unacceptable. More than a four-hour response time for support requests is unacceptable.

It is clear to me that MediaTemple is in need of a notice:

Dear MediaTemple,

I give your hosting reliability and support a rating of POOR.

That is all.

I'm open to looking for a new hosting provider. Does anyone have any recommendations?

Related posts at jpmullan.com

Update

Receiving a canned email response to my support ticket is not a way to subdue my anger. Customer service fail.

I’m not generally one for vocalizing my personal yearly resolutions, but since one of them is to blog more, I’m going to share a few resolutions that will impact me professionally and publicly. So, here are a few:

Where the crap have I been? Well, that's actually a simple answer: busy. But don't worry, I definitely haven't been completely neglecting the interwebs—in fact, I think that I have so much in the works that it's going to scare you all quite soon.

A List Apart has opened up their 2008 survey for people who make websites. If you are one of those people that this survey applies to, please go take it! Last year’s results were interesting, but I’m excited to see the changes to this year.

Tipped off by Ajaxian, Gregory Reimer at Sun did some extensive testing on the fastest way to code a loop in Javascript.